GIGPIGPRO.com was established in 2009 to provide the entertainment industry with top quality equipment (AKA gear). We offer the latest products, and information to help you decide what works best for you and your event.

Our contact information

By standard mail:
GIGPIGPRO.com
10702 Hathaway Drive #2
Santa Fe Springs, CA 90670

By phone:
TOLL-FREE 888-479-7604 (between 9 a.m. and 5 p.m. PST)

By email:
info@gigpigpro.com

Shipping Information:

GIGPIGPRO.com ships with UPS and adheres to the guidelines set by UPS. Product handling usually takes 1 day or less.

Items exceeding the weight and/or size of the UPS carrier will be shipped with another carrier.

Contact your GIGPIGPRO.com representative for a shipping quote for your order.

TOLL-FREE 888-479-7604 (between 9 a.m. and 5 p.m. PST)
shipping@gigpigpro.com

Returns & Exchanges

If you are not completely satisfied with your purchase, send it back to us. Any unused merchandise in the original condition (and in their original boxes or packages) with warranty cards unfilled, may be returned for an exchange or refund within 30 days of receipt.

All returns require a return authorization number (RA #). Returns sent back without an authorization number will be rejected. Returns will be subject to a 15% restocking fee. Shipping and handling fees are non-refundable. Credit will be issued after inspection of the product and return requirements are met.

If the product purchased is defective, you may be able to exchange the item. Please email us at sales@gigpigpro.com with a clear explanation of the problem and we will issue you a return authorization number.

DO NOT return damaged or used products, credit WILL NOT be issued for damaged or used products. If a package was delivered to your door in a damaged state, please refuse the package. This will allow us to expedite a replacement at no additional cost to you.

Should you return a product that was purchased with "Free Shipping", GIGPIGPRO.com cost to ship the original product to you will be deducted from your total cost. Your credit will be the product cost, less the restocking fee and the actual shipping costs to ship the product to you.

Non-Returnable Items: Labor and/or installation services; consumable items such as tape, pens, cartridges and styli, fog juice, replacement lamps that have been plugged in, CD's or software that has been unsealed/opened, slipmats, vinyls, color gels or custom gobos; items that cannot be sanitized, such as microphones, mouthpieces, headphones, earphones or earsleeves; special order items; or items that are damaged and abused. Any merchandise missing the original Universal Product Code (UPC) are only available for an even exchange on the identical product.

Step 1: Call GIGPIGPRO.com to receive your RA#.
• Have your Name, Phone Number, Address, Order Number, Credit Card Charged, and Item Number ready to reference.
Step 2: Provide Reason for Refund or Exchange Request.
• Wrong Item, Changed Mind, Damaged/Defective? Please explain.
Step 3: Send Package
• Use the label below to return the package.
• Send package back UPS, FedEx, or USPS. For your protection please insure the package for its full value.
• Insert a note with the RA#.

Items listed may be back-ordered or unavailable.

Please contact us at (888) 479-7604 or sales@gigpigpro.com BEFORE returning or exchanging any merchandise.

Frequently Asked Questions:

Q: How do I know when my order has shipped?
A: Emails will be sent to you as the order is processed.

Q: Can I call and ask questions about what I am looking to buy?
A: YES! We will help you in any way that we can!